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Using the refunds options in Shopify

Go to your store. Under „Orders“ you can find all sales and those you need to refund or cancel.

orders

Click on the order you need to refund. Click on refund.

Select-order

Put in the amount of items you need to refund, partially or all. Write a reason for refund. Press Refund to confirm.

Refund-settings

Order has now been refunded.

Refund-confirm

  • Click here to download PDF document with pictures and instructions.

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